Just wanted to say a BIG THANK YOU and let you know we were all so pleased with the service and the service man! He took his shoes off at each house when entering. That said volumes to us! He was helpful, polite and explained (where we could understand! :)) what was wrong. Have a prosperous and great rest of the year!
We wanted to take a moment to personally thank you. From the first time I spoke to you on the phone, I felt like you were knowledgeable about water filtration installation and that I was an important potential customer. When you visited my husband and me to look at the job and to discuss the cost, we felt like you were concerned for our needs and the job we needed done. Your drawing of the tanks with the shut off switch impressed me since I am an artist and it demonstrated your understanding and knowledge about whole house water systems. We were extremely impressed that the Vice President of BR McGinty came to our house to talk to us. We truly felt important.
We received the same type of treatment during the installation by your crew and your visits throughout the installation. Any questions or concerns that we had were answered thoroughly. The installation was more difficult than it should have been due to our water line being in a different location and our price didn’t change. After the job you stopped by to check our satisfaction as well as supplied paint and painted the box outside that covers our pipes. We were pleasantly surprised at the way we were treated and we are thankful to be doing business with a company built on honesty and focused on the customer. It is truly refreshing to have a local company like this one.
We have found our go-to company for all of our plumbing, heating, and air conditioning needs and will not look any further in the future. We will gladly recommend anyone in need of heating, air, or plumbing to your company. Thanks again for all your help. We truly love having our new system.
Dear Mr. McGinty & Co.
Unfortunately I found myself in need of your services this past week. After $225 for septic cleaning and after calling a rooter person for $98 I found that I needed a plumbing company due to a broken pipe under my house.
[Your staff] quickly responded to give me an estimate and he would send a crew the following morning.
[Your team] arrived the next day [and both] men were very pleasant and professional. They took care of things that I needed done. They definitely knew what they were doing.
Then my bill was less than the estimate. A very pleasant surprise!
I feel that these men are a definite asset to your business [and] they reflect well on your company. One reason that chose McGinty was what I have heard [from your past clients] and I see your logo on the white vans.
I will be happy to refer people to your company I know who will be called the next time I need your help.
~R. D. Darton
Dear Mr. McGinty:
You have some special employees in your organization. From start to finish, I was very pleased with the way I was treated.
The promptness and accommodation of my time & the professional proposal from [your company] was superior to your competition.
The installation also went well. [Your technicians] were respectful, accommodating, and cleaned up well after their work. Plus as best I can tell they did a good job.
It’s not always possible to find a service company that puts their customer first, but I felt that your company employees did just that.
I would like to thank you for the professional and courteous way we were were treated.
Best wishes to all that were involved.
Dear Mr. McGinty:
Having used B.R. McGinty for our residential and rental property plumbing, heating and air conditioning needs for the past thirty years, I thought it was past time to express my sincere appreciation for the efficient and cost-effective services your company always has provided.
It is rare to find a company that responds to its customer’s needs in a timely manner,
provides only those services that are truly needed, and prices those services reasonably. It tells me a lot when I call and speak to the same people year after year. It tells me that your company’s values are evident both to the customer and to your employees.
I have never thought of using another company, and I have never hesitated to refer friends and family members to B.R. McGinty Mechanical for all of their residential and commercial needs.
Thank you for your attention to detail, your focus on high quality workmanship, and your consistently excellent service. You set the standard for everyone else.
Just a note to tell you all how very much your kindness and extra effort meant to us. It’s nice to find those who run a business but still have that personal touch!
Kenny & Kathy
To McGinty Team,
Prompt. Hard-working. Trustworthy. I’m glad I chose you to do the work.
Dr. Mr. McGinty
Thanks for sending a very nice gentlemen to our home to check out our heating & cooling unit.
I will call again if I ever have a problem. Robin is very special to us and thanked him for asking you for assistance.
I just wanted to commend Steve, Austin, Greg and Sandy for their efforts here today. Professional, courteous, informative and all dedicated in their work. This new system is SO QUIET! Really glad I made this choice of American Standard. Wow!
Thanks so much! See ya’ll soon!
Take care & be well!